Terms and Conditions

Definitions

The CakeyPigg Originals edible gift service is operated by CakeyPigg Originals Ltd. At CakeyPigg Originals, At Cottismore Garden Centre, Newbury Road, Kingsclere, RG20 4SY

The terms and conditions detailed on this website do not affect your statutory rights according to the United Kingdom law.

Contact Details

We value our commitment and service to you. For more information, suggestions, comments and queries please contact us. You can either email, telephone or write to the following address:

CakeyPigg Originals
At Cottismore Garden Centre
Newbury Road
Kingsclere
RG20 4SY

Tel: 01635 622247

Email: lovelythings@cakeypigg.com

Privacy Policy

1. As a customer you are very important to us. We are committed to your privacy.

2. CakeyPigg Originals will only use information that we collect from you lawfully in accordance with the Data Protection Act 1998.

3. You can be assured that any and all information collected on this site will be held securely and kept strictly confidential. We will not sell or disclose to any third party organisation. The information you provide us is purely used to process your order and to provide the best possible service, delivery of goods and to contact you if required to fulfil our obligation to you. We will use this information only for our own market research and statistical analysis purposes. With your consent, CakeyPigg Originals will contact you from time to time via our newsletter informing you about new products, promotions and special offers.

4. For a small fee we can provide you with details of the information we hold about you. If you have any queries, please do not hesitate to contact us.

Changes to Policy

We take great care to ensure our policy is updated as and when necessary. We will continue to review this frequently to obtain the best service we can provide to our customers. Please check our terms and conditions regularly.

Products

1. All of our products and gift packaging are subject to availability. We have the right to change or substitute without prior notice. Please appreciate most of our orders are time critical, and we may not have enough time to contact you.

2. We will replace any item not available for an equal or higher value of your order.

3. We will make every attempt to inform you of any changes or substitutions that are necessary.

4. All cakes and gifts are produced on premises where nuts are used and may contain nut traces.

Order and Delivery

CakeyPigg Originals use First Class Royal Mail and can deliver to UK mainland only, excluding the Channel Islands and Northern Ireland.

1. As products are made to order; orders received Monday to Friday, with the exception of Bank Holidays, will be processed and dispatched within 3 business days*. Although the majority of orders reach their destinations within 1 day of dispatch, CakeyPigg Originals cannot guarantee this.

Orders can be made up to 3 months in advance of delivery date. Please specify delivery date on order otherwise the order will be processed for dispatch within 3 days

2. If you would like your gift delivered on a special celebration date, please allow FIVE business days* from your order date for it to arrive on time.

3. CakeyPigg Originals cannot accept liability for late deliveries.

4. If the package does not fit through the letter box and there is no-one available to receive the package, Royal Mail will leave notification of when and where it can be collected.

5. It is the recipient's responsibility to re-arrange delivery with the Royal Mail as appropriate.

6. CakeyPigg Originals accepts no liability if the delivery is not made due to the recipient being unavailable or if the goods ordered become unsuitable due to the non-delivery.

7. It is the customer's responsibility to ensure that they provide the correct delivery information. Please check that the postcode and the address are recorded correctly when placing an order.

8. We cannot accept liability for late or non-delivery due to incorrect delivery details given.

9. Where possible, we recommend that gifts are sent to the workplace if the recipient works Monday to Friday.

10. Please note we are unable to accept addresses from and to PO box numbers.

IMPORTANT: Please remember the dispatch date is not the delivery date!

Payment Online

All online payments will be processed by PAYPAL.

The debit and credit card details accepted are detailed through a trusted website. CakeyPigg Originals has no access to any credit or debit card details.

Paypal will debit the whole price of the goods from your preferred payment method at the time of the order.

We have the right to terminate our agreement with you if you refused payment.

In order for the payment process to run smoothly, the address details are required of the credit/debit card holder. This will then be used to validate the order.

Incorrect details given will result in delaying the process of your order.

In an unlikely event that your payment card is used fraudulently to pay for an order with CakeyPigg Originals, you the customer are entitled in accordance with the 'Consumer Protection Distance Selling Regulation (2000)' to have all sums returned to you by the card issuer.

Order Acknowledgement

All orders will be acknowledged by email to confirm order details.

Personal Messages

1. We respect that all personal messages are private. We do not disclose to any third parties or keep a record of messages sent to us.

2. We do, however, reserve the right to reject and withdraw any message we may consider might offend, be racist, abusive, indecent, obscene, menacing or in breach of confidence to the recipient.

3. Your message will be copied as you type it.

Cancelations and Returns

We want you to be completely satisfied with every purchase that you make from us. However, we do understand that there may be rare occasions when you wish to return an item. If you are unhappy with a product for any reason please contact us immediately.

For non-personalised or non-food items you have the right to cancel your order for any reason within 7 days of placing your order. Your payment will be refunded in full, provided the items are returned to us in their original condition and packaging. As our cakes and edible gifts are made to order and personalised to your specification, orders cannot be cancelled once the item has been made or decorated. However, should you wish to change or cancel your order at any time please contact us immediately and we will do our best to meet your needs.

Any returns are at the expense of the customer. The use of a recorded delivery service for any returns is highly recommended for your own protection.

If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by the customer, the full amount, plus an administration fee and any additional fees incurred by CakeyPigg Originals Ltd will become payable by the customer.

We may decline to accept your order for any reason whatsoever. We may otherwise cancel any order or any part of it. Other than as set out in these terms, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order.

Complaints

Here at CakeyPigg Originals we value our service and your complete satisfaction is very important to us. If you have any complaints regarding your order, please do not hesitate to contact us. Just explain the situation and we will be very happy to help you.

General Terms

All goods listed include vat at the rate of 20% where applicable.

Please note pictures are for general illustration only and the product may vary from that shown.

CakeyPigg Originals reserves the right to change prices without notice and maintain a price differential between our online offers and direct purchase.

Prices quoted online are for online orders ONLY

By placing an order with CakeyPigg Originals, either through our website, over the telephone, or by any other medium you are agreeing to these terms.

* Business Days are Monday to Friday

© 2009 − 2016 CakeyPigg Originals Ltd.  Terms and Conditions